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Alternative Heating & Fuels

Did business here for years and loved the previous owners. They had that small town charm, genuinely nice people, helpful, and very caring. The new guy was rude to my elderly friend and to me on a separate matter...won’t happen again. Unfortunate to see the prior owners work so hard to build something up to watch someone tear it down.
We recently bought a stove from Alternatve Heating. The price was good so we had them finance it for us.The financial company, Time Payment. My wife signed the contract without reading it. Time payment now has us locked into a contract that more than doubled the purchase price, and added a balloon payment of 800 to the end of the loan. We were told by time payment that if we didnt want the stove at the end of the 45 month lease we could return it and they would waive the balloon payment. If you buy anything from here pay cash, do not finance with time payment. We were originally told the stove and installation would be 6000. Now we are on the hook for 14395. If we break the contract we are still responsible for the remainder of the loan even though we still have not had the stove installed.
Great knowledgeable friendly staff
Thank you for working with us on the furnace.
Very helpful and knowledgeable

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Misrepresented

1.0 rating
January 28, 2020

The owners were very nice and informative. However, I feel they misrepresented financing options. Time payment is a lease option. We specifically asked if there was penalty for early payoff. Alex told us no there was no penalty. Our total purchase was $6000 and payoff is $18,000. 3 times what we borrowed. Also, my husband’s personal info was told to a friend of ours. They told him my husband had bad credit but they never ran his credit. We will not do business there.

Carrie VanSlooten

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